What does this look like in practice?
The first action is to put in place a suitable governance structure, identifying the individuals within your organisation most appropriate to drive things forward and then define parameters for these people to work within and give these individuals the time and resources they require. Although key figures will be identified, it is vital that everyone in the organisation understands that they have a role to play.
The next step is to understand your current process landscape, within and across departments. This will help you to identify suitable quick wins that can be actioned. Once these quick wins have been identified, key individuals need to collaborate in order to ascertain a single, agreed understanding of what these processes will look like – you’d be amazed at how many different interpretations of the same process there can be.
Once the baseline work has been done to achieve your quick wins, it is then important to identify areas in need of improvement and create plans of action to improve these. This can be applied outwards to all business processes as appropriate. However, it is important to remember that process management is an iterative and continuous task, these steps will need to be repeated in response to regular reviews and feedback.
With clear process owners, easy visibility into processes, and an ethos of continued improvement, your organisation can improve efficiency, productivity, and consistency. This in turn not only reduces non-compliance but fosters a working environment in which operations run smoothly and process information is easy to access. This in turn supports employee happiness and productivity, reducing employee turnover.
With clear process owners, easy visibility into processes, and an ethos of continued improvement, your organisation can improve efficiency, productivity, and consistency. This is turn not only reduces non-compliancy but fosters a working environment in which operations run smoothly and process information is easy to access. This in turn supports employee happiness and productivity, reducing employee turnover.
